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MICROSOFT

SERVER SYSTEM CENTER

Microsoft System Center Service Manager

Scalability
+ 5000 computers
Summary
System Center Service Manager 2010 provides an integrated platform for automating and adapting IT Service Management best practices to your organization's needs. Service Manager provides integrated processes based on industry best practices for incident and problem resolution, change control, and asset life cycle management. Through its configuration management (CMDB) database and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services. By orchestrating and unifying the knowledge of the System Center suite, Service Manager helps IT to continually adapt to new business requirements while reducing costs, reducing time to resolution, and helping align IT with your business.
Resources
Included in Service Manager are the basic process management packages for incident and problem resolution, change tracking, and configuration and knowledge management. Through its configuration management (CMDB) database and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services. In addition, our Partner Provance will provide a process management package to enhance the Service Manager IT asset management capabilities.
Benefits
Service Manager can help your organization increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on best practices in the industry, such as those found in the Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).

Microsoft System Center Configuration Manager

Scalability
500 - 300k computers
Summary
Microsoft System Center Configuration Manager gives organizations greater control over their IT infrastructure and assets through asset intelligence technologies that give IT administrators visibility of what hardware and software assets they own, who is using them and where they are. Asset Intelligence converts inventory data into information, providing advanced reporting that helps IT administrators optimize their software and hardware usage, and enables organizations to make better decisions about software licensing and maintain compliance with licensing agreements.
Resources
The Configuration Manager Asset Intelligence feature tracks almost all software assets on a network, providing comprehensive details of physical and virtual apps installed throughout the enterprise. After collecting Configuration Manager client usage data, administrators can use different features To examine the data, including sets, queries and reports. This data, combined with data from the software inventory, can help determine:
How many copies of a particular software have been deployed to the organization, and how many users actually do it.
How many licenses of a particular program you need to purchase when renewing license agreements with the software vendor.
If an employee is still running a particular software. Also, IT administrators can easily track the use of Windows Server and Exchange CALs. Integration with online functionality provides catalog updates, proactive industry alerts, and comparative reports from MVLS customers that show used vs. purchased licenses.
Benefits
By providing a comprehensive view of IT assets in a company, System Center Configuration Manager 2007 helps maximize hardware and software investment while controlling costs, improves IT asset life cycle management, and secures Compliance. Configuration Manager helps you gain insight and control with License Management Reports that provide deeper and more detailed insights into effective license usage to report the number of users and devices accessing Windows or Exchange server CALs from a single role . Helps IT organizations avoid excessive purchase of licenses or unintentional software piracy.

Microsoft® System Center Essentials 2010

Scalability
5 - 500 computers, 50 Servers
Summary
Essentials 2010 is a new system management solution for the System Center family of IT systems management products specially designed to enable IT professionals from midsize organizations to proactively manage their IT environment more efficiently. With built-in Virtual Machine Manager 2008 R2 technology, Essentials 2010 integrates management and monitoring of physical and virtual servers into a single product and console.
Resources
Essentials 2010 provides integration of management and monitoring of physical and virtual servers into a single product and console. Essentials 2010:
Provides a unified solution with a single console to manage a wide variety of tasks on your servers (virtual and physical), clients, hardware, software and IT services for a unified experience.
Enables you to proactively manage your IT environment by helping to keep your system up to date with a solution that speeds up troubleshooting and enables the automation of upgrades and system data collection.
It is easier to deploy and maintain, helping simplify complex management tasks for greater IT efficiency.
Benefits
System Center Essentials helps you track hardware and software assets by collecting more than 60 hardware attributes and a complete inventory of the applications running on each machine. A summary inventory is available for quick problem resolution or detailed reporting by machine groups. Get visibility into your IT environment with a Daily Health Report, providing a fast status of your IT environment and any required action items. For more details, you can go to the Essentials console and consult the over 180 ready reports that help you gain insight into the performance of your IT environment.

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